Refund & Returns Policy

Last updated: April 2026

At Refresh & Rejuvate Skin Spa Beauty, we want you to feel confident shopping with us. This policy outlines your rights and our obligations in line with the Australian Consumer Law (ACL).

1. Your Rights Under Australian Consumer Law

Under the Australian Consumer Law, you are entitled to a replacement, or refund if a product:

• Is faulty or defective
• Is not of acceptable quality
• Is unsafe
• Does not match its description or images

2. Customer Change of Mind / Incorrect Choice Returns

We understand that sometimes you may change your mind or choose products in error.

• Returns are accepted within 14 days of delivery
• Products must be unused, unopened, and in original packaging
• Proof of purchase is required

Please note:
We reserve the right to decline change-of-mind returns that do not meet these conditions.

• Return shipping costs are the responsibility of the customer
• Original shipping fees are non-refundable

3. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• Opened or used skincare products (unless faulty)
• Products damaged due to misuse
• Gift cards or promotional items

4. Adverse Reactions & Skin Sensitivity

As skincare products can affect individuals differently, we recommend consulting with one of our skincare professionals for a thorough skin diagnosis before purchasing skincare products.

• We do not offer refunds for allergic reactions or sensitivity unless the product is deemed faulty under Australian Consumer Law
• If irritation occurs, discontinue use immediately and consult a healthcare professional

ULTRACEUTICALS PRODUCTS
We recommend visiting one of our trained skincare professionals for a thorough skin diagnosis before purchasing and using products. If this is not convenient for you, please contact us to discuss.

5. Faulty or Damaged Items

If you receive a faulty, damaged, or incorrect item:

• Contact us within 48 hours of receiving your order
• Provide your order number and clear photos of the issue

Once assessed, we will offer a replacement, or refund in accordance with your rights under the Australian Consumer Law.

We will cover return shipping costs for approved faulty items.

6. Refund Process

• Approved refunds will be issued to your original payment method
• Please allow 5-7 business days for processing once your return is received and inspected

7. How to Request a Return

To initiate a return, please contact us:
Refresh & Rejuvenate Skin Spa Beauty
Email: info@refreshandrejuvenate.com.au
Please include your order number, clear photos of the issue (if your product/s are damaged or incorrect) and reason for return, and we’ll guide you through the next steps.

8. Policy Updates

We may update this policy from time to time. The latest version will always be available on our website.